Update Firmware

If using the DM Agent Deployment tool to push a firmware update to target devices that already have DM Agent installed, follow these instructions.

  1. Launch the DM Agent Deployment Tool.

  2. In the Connection Settings screen, the values used during the previous operation are displayed. If you want to update the values, refer to Configure DM Agent for details of each setting in the Connection Setting tab.

  3. Click on the Firmware tab.

  4. To select the Firmware for a specific device model, click [Browse]. Locate the firmware pkg/rfu files. Once you select a package, the .pkg name is shown to the right of the Browse button.

    You can use the filter function to determine if any matching device models and firmware packages have previously been uploaded.

  5. Select the corresponding Device Model from the list.

  6. Enable the Temporary Firmware Overwrite checkbox to define the firmware update as temporary. For example, you could use this option to push a temporary firmware package in situations where standard firmware is not yet available.

  7. Click [Select] to upload the .pkg/rfu file information to the table.

  8. If the selected model is chosen that was matched with another firmware package, you will see an error indicating "There is already a firmware for the selected device model. Would you like to replace it"? Click OK to proceed with your selection, or Cancel to select another device model or firmware package.

    If you need to delete previous firmware packages, use the Delete function. To select all packages, enable the Firmware Image checkbox in the table header to select all packages before you click Delete.

  9. If “Update Firmware” Action is selected in Update Install Tab and no Firmware is selected for the specific device model, you will be redirected to this tab to select firmware.

Network Range List

  1. Click the Network Range List tab.

  2. Click the Add button and select the Range type in the Select Devices screen.

    • One hostname: If selected, enter the hostname of a device.

    • One IP Address: If selected, enter the IPv4 of the device.

    • Specify IP Range: If selected, enter an IP address in [From] and [To] then specify the [Subnet Mask]. If more than 512 IP addresses are selected, a warning message is shown to allow you to cancel or continue.

  3. (Optional) You also have the option to import the device range list in CSV format. Click the Import button to upload the file. Here is a sample import/export file format.

    Line 1: "From","To","Subnet Mask"

    Succeeding lines:"10.85.7.1","10.85.7.255","255.255.255.0"

    Line 1 must have the text "From","To","Subnet Mask", then write the IP address range in the succeeding lines.

    If you want to input one IP Address, add the following line: <IP Address>,,,

    If you want to input a hostname, add the following line: <hostname>,,,

    You can also download the list of IP Address ranges by clicking the Export button.

  4. Click [Continue] to perform device discovery. Each device discovered will be displayed in the Update and Install tab.

Update and Install

  1. Select Install Firmware from the [Action] list.

  2. Select the devices you want to apply the action to. You can also use the filter button to find specific devices if necessary. The action will be completed only on checked devices.

    • The DM Agent column indicates the version of the DM Agent tool currently installed on the device. This column can be helpful when determining which devices to select if running the Install DM Agent task. The column displays - character if DM Agent is not installed.
    • The Firmware Version column may be empty if the device language is not English, or there is a problem retrieving the firmware information from the device.
    • The Firmware Status column displays "Yes" if the firmware version meets the minimum required firmware and displays "No" if below the minimum version. The Status will be empty if there is a problem retrieving the firmware information from the device.

  3. Click [Run Action] to perform the task.

    • If the table from the Firmware Tab is empty, an error message is displayed and the action does not proceed.

    • if the device model selected does not have selected firmware from the Firmware Tab, an error message indicating the model that needs firmware.

If initial problems are not found, you will see a progress bar beside the (Run Action) button to indicate that the activity is ongoing.

The Result column in the table to indicates the result of the action. You will see "failed" if the process failed, or "succeeded" if the process is complete. The other columns in the table are updated accordingly.